Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£40,000.0

Working hours

Regular working hours

Job source

www.jobs.service.gov.uk

Tech stack

Data Cleansing Network Troubleshooting Performance Monitor Pyramid

Job description

• Acting as the Housing CRM Systems lead, supporting the development, administration, and continuous improvement of OmniLedger (Pyramid) across supported housing services.
• Working closely with Housing Managers and Heads of Service to identify operational challenges and translate them into effective system-led solutions.
• Providing first-line support for system and process queries, resolving issues where possible and escalating technical matters when required.
• Delivering training, coaching, and user support to frontline teams, ensuring consistent use of systems, processes, and standard operating procedures.
• Managing key housing management activities within the system, including rent processes, occupancy monitoring, void controls, and housing benefit-related data.
• Monitoring, auditing, and improving data quality across services, carrying out data cleansing and ensuring accurate record keeping and reporting.
• Producing performance reports and insights, supporting KPI reporting and helping services demonstrate outcomes and service impact.

Requirements

• Experience of working with housing management or CRM systems, ideally OmniLedger Pyramid, within supported housing, social housing, homelessness, or a related sector.
• Strong understanding of housing management processes, including tenancy records, support delivery, housing benefit administration, and performance reporting.
• Proven ability to troubleshoot system issues, provide user support, and drive practical system improvements.
• Excellent communication and stakeholder management skills, with the confidence to train, coach, and influence colleagues at all levels.
• Experience creating engaging training materials, user guides, and processes that improve consistency and compliance.
• Strong analytical skills with a keen eye for detail, data accuracy, reporting, and continuous improvement opportunities.
• A proactive and adaptable approach, with a genuine passion for improving services and making a positive difference for people experiencing homelessness and multiple disadvantage.

Benefits & conditions

• Salary - From £40,000 Per Annum
• Simplyhealth Package
• Blue Light Card
• Cycle to Work Scheme
• Employee Referral Scheme

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.jobs.service.gov.uk

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