Technology Support Analyst II

documentation for IT procedures, troubleshooting steps, and best practices. * Partner with the Technology Support Lead and IT team to continuously improve service delivery and the overall support experience. Qualifications * Minimum of 2 years of experience in a technical support role, with hands-on experience troubleshooting hardware and software issues. * High school diploma or equivalent required; associate’s degree or technical certification preferred. * Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and common productivity tools. * Strong customer service skills, with the ability to communicate effectively with users of varying technical backgrounds. * Foundational understanding of networking concepts and protocols. * Demonstrated ability to learn quickly and adapt to new technologies and processes. * Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus. #danfth

Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled. Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent. Geographic Disclosure Compensation Range : $55,000-$65,000 Other Compensation : Bonus eligible Benefits : We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, and an employee assistance program. Email a Friend Email a Friend Software Powered by ICIMS (https://icims.help/candidate-faq) Job Locations US-NY-Clifton Park | US-VT-Williston ID 2026-50347 Company John W. Danforth Company Category Information Technology Position Type Full-Time Location Type Onsite Posted Date 4 weeks ago (9/15/2026 12:15 PM)

About Us John W. Danforth Company, one of the largest mechanical contractors in the Northeast, is growing! We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair. Job Summary As a Technology Support Analyst II at John W. Danforth Company, you will assist with technical support activities, including troubleshooting IT issues, performing equipment installations and maintenance, and providing end-user assistance.