Information Technology Support Technician

Advanced

East Hanover, NJ, United States

3 days ago

Apply on www.careerboard.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$60,000.0 - $65,000.0

Working hours

Regular working hours

Job source

www.careerboard.com

Tech stack

Microsoft Windows Apple Mac Systems Backup Devices Microsoft Online Services CompTIA Network+ Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Hyper-V Issue Tracking Systems Virtual Private Networks (VPN) Network Troubleshooting

+15 more

Windows Servers Networking Basics Routing Azure Active Directory Remote Service Software Server Administration Microsoft SharePoint TCP/IP Virtualization Technology Network Routers Peripherals Firewalls (Computer Science) Information Technology Laptops Vmware

Job description

Position Summary:We are seeking a skilled and experienced Level 2-3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure.Key Responsibilities:Provide technical support for end users (Windows/macOS), including desktops, laptops, mobile devices, and peripherals.
Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.).
Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment).
Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers).
Maintain documentation of systems, processes, and procedures.
Work with external vendors or escalate issues when needed.
Assist in IT project implementation and rollouts.
Ensure compliance with security policies and industry best practices.

Requirements

Requirements:Technical Skills:3+ years of hands-on IT support experience (Level 2 or higher).
Strong proficiency with Microsoft 365 administration.
Experience with Windows Server (2016/2019/2022) administration.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
Familiarity with virtualization technologies (VMware or Hyper-V) is a plus.
Experience with ticketing systems and remote support tools.
Soft Skills:Strong problem-solving and troubleshooting ability.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Organized with strong attention to detail.
Preferred Qualifications:Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.careerboard.com

Prepare application

Good distractions

Loading talks and stories from around this role…