IT Field Technician - Structured Cabling & Desktop Support

• Install, terminate, and test structured cabling - Cat5e/Cat6/Cat6A copper and fiber - including pulls, dressing, and labeling to TIA/EIA-568 standards
• Terminate and certify drops: punch down to patch panels and keystone jacks (110/66 blocks), crimp RJ45, and test with a certifier or cable tester (Fluke or equivalent)
• Rack, stack, and dress network equipment in IDF/MDF closets; manage patch panel documentation and cable schedules
• Run cable through ceilings, walls, conduit, J-hooks, and cable tray in occupied and construction environments, working safely from ladders and lifts
• Provide on-site technical support for hardware, software, and network issues across multiple client locations
• Install, configure, and troubleshoot desktops, laptops, printers, peripherals, and mobile devices
• Support LAN, VPN, firewall, and switch configurations to maintain secure connectivity; trace and resolve physical-layer faults
• Resolve software issues across Windows and macOS, Microsoft Office, and ticketing platforms such as ServiceNow, Jira, or BMC Remedy
• Conduct routine maintenance on IT infrastructure to prevent system failures
• Document all service activities accurately and communicate clearly with clients to ensure satisfaction

• 1-2 years of hands-on structured cabling experience - pulling, terminating, testing, and troubleshooting copper and fiber in commercial environments
• Demonstrated proficiency with punch-down tools, crimpers, fish tape/rods, cable testers, and certification equipment
• Working knowledge of TIA/EIA-568 standards, labeling conventions, and low-voltage installation practices
• Experience in technical support or desktop support with solid hardware and software troubleshooting skills
• Familiarity with Windows, macOS, and Linux environments
• Knowledge of networking fundamentals: LAN setup, VPN configuration, firewalls, switches, and network security basics
• Valid driver’s license and reliable transportation; willingness to travel between client sites
• Excellent communication skills with a customer-focused approach
• Preferred: BICSI Installer 1/2, CompTIA A+ or Network+, fiber splicing/termination experience, OSHA 10/30, * Cabling: 1 year (Preferred)

The following are essential functions of this role, which can be performed with or without reasonable accommodation:

• Lift and carry up to 50 lbs
• Work at heights from ladders and lifts, and in ceilings, crawl spaces, and other confined areas
• Stand, kneel, bend, and reach overhead for extended periods

Why Join Us

Embark on a career that energizes your technical expertise while making a tangible impact. We’re dedicated to supporting your growth through ongoing training and certification support in a collaborative environment. If you take pride in a clean cable pull and a satisfied client, we want to hear from you.

Pay: $20.00 - $29.91 per hour

Expected hours: 20.0 - 40.0 per week

Benefits:

• Disability insurance
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid training
• Professional development assistance