IT Support Technician

• Provide first-level technical support to end-users via phone, email, remote desktop tools, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues, ensuring timely and effective resolution.
• Maintain accurate records of support requests, resolutions, and system changes to facilitate knowledge sharing and continuous improvement.
• Assist in the installation, configuration, and maintenance of software applications and systems.
• Provide basic hardware support, including setting up workstations, troubleshooting failures, and coordinating repairs.
• Conduct basic training sessions to empower end-users with the knowledge to resolve common technical issues independently.
• Collaborate with other IT team members to escalate and resolve complex technical issues.

• Proficiency with Microsoft OS and Windows Server
• Strong technical aptitude with a curiosity and eagerness to learn new technologies and platforms
• Familiarity with managed services concepts and IT solutions
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Positive attitude and strong work ethic
• Ability to work well under pressure and handle multiple tasks simultaneously
• Strong problem-solving, decision making, and analytical skills
• Occasional travel to office and travel to client sites
• Occasional after-hours on-call support on a rotating basis, beginning after six months in the role
• Ability to lift and carry up to 25 lbs. occasionally

Salary range $50K to $60K, commensurate with experience Hours: Monday through Friday, 8:00 am to 5:00 pm; on-site for initial training period, then primarily remote with occasional in-office and client-site work as business needs require., * Competitive compensation and benefits, with a clear path for growth

• Work with a close-knit, experienced team that collaborates and supports one another
• Broad exposure to a wide range of technologies, clients, and industries

About Kishmish (www.kishmish.com) Kishmish has been a trusted technology partner for businesses across Central New York since 1999. What started as two people helping local companies leverage emerging web technologies has grown into a full-service managed IT and digital marketing firm. Kishmish takes a proactive approach to IT by identifying and resolving issues before they become problems and offers a comprehensive suite of services including managed IT, network security, cloud infrastructure, data backup and recovery, VoIP, and digital marketing. Our philosophy is simple: your business is unique, and your technology should be tailored to match. With a team of experienced technicians and a track record of strong client partnerships, Kishmish has built a reputation as a go-to resource for businesses of all sizes looking for responsive, reliable IT support.