Systems Administrator

POS and Store Systems

• Administer and support POS and inventory management systems across all campus store locations

• Set up new stores, registers, users and hardware (receipt printers, scanners, card terminals, label printers)

• Manage user access, roles and permissions across store systems, including onboarding and offboarding

• Troubleshoot store issues remotely and keep downtime to a minimum, especially during peak periods such as move in, graduation and football season

• Support store openings, transitions and exits from a systems point of view, including data migration and decommissioning

• Keep item, pricing and inventory data flowing correctly between POS, buying and finance systems

eCommerce, merchr and AI Tools

• Support the day to day running of our eCommerce storefronts, including product feeds, order flow and integrations with POS and inventory

• Act as the systems point of contact for the merchr print on demand platform, working with internal teams and partners on setup, integrations and issue resolution

• Help configure, roll out and maintain AI tools such as AIM IQ, including user access, integrations and basic training for staff

• Monitor integrations and data syncs between platforms and resolve errors before they affect stores or customers

• Test system updates and new features before release and flag risks to the business

Support, Security and Administration

• Provide second line support to store teams and head office staff, logging and tracking issues through to resolution

• Maintain system documentation, setup guides and simple how to guides for store teams

• Apply good security practice across systems, including access reviews, password and MFA standards and PCI awareness at the point of sale

• Work with software vendors and suppliers on support tickets, upgrades, licensing and renewals

• Keep an accurate record of hardware, software and licences across all locations

• Identify recurring problems and suggest practical improvements to systems and processes

Required

• 3 or more years of experience in a systems administration, IT support or similar technical role

• Solid understanding of how business systems connect, including POS, inventory, eCommerce and third party integrations

• Experience administering user access and permissions in cloud based business systems

• Comfortable troubleshooting hardware, software and connectivity issues remotely

• Clear written and verbal communication, with the ability to explain technical issues to non technical staff

• Organized and self motivated, able to manage multiple locations and priorities while working remotely

Preferred

• Experience in retail, collegiate retail or a multi location business

• Experience with eCommerce platforms such as Shopify and with APIs, data feeds or integration tools

• Familiarity with print on demand or order fulfillment workflows

• Exposure to rolling out AI or automation tools in a business setting

• Working knowledge of PCI compliance at the point of sale

• Relevant certifications such as CompTIA A+, Network+ or Security+, * Experience in retail, collegiate retail or a multi location business
• Experience with eCommerce platforms such as Shopify and with APIs, data feeds or integration tools
• Familiarity with print on demand or order fulfillment workflows

Experience:

• systems administration: 3 years (Required)

• Remote role based in the US, working Mountain Time business hours as a core schedule

• Some flexibility needed for evening or weekend support during store peak periods

• Occasional travel to campus store locations for store setups, transitions or site visits

• Reliable internet connection and a suitable home working space required

Compensation and Benefits

The salary range for this role is $55,000 to $65,000 per year. The final offer will depend on experience, skills and location. Benefits information will be provided during the hiring process.

Equal Opportunity Statement

University Gear Shop, LLC is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications. Duties may change from time to time based on business needs.

Pay: $55,000.00 - $65,000.00 per year, * 401(k)

• Dental insurance
• Employee discount
• Paid time off
• Retirement plan
• Vision insurance