IT Analyst - ITAM

The IT Asset Management (ITAM) Analyst ensures the precise tracking, lifecycle management, and security of organization-wide technology assets. This position involves managing product receipts, conducting detailed asset scanning, maintaining inventory integrity across onsite and offsite warehouses, and overseeing secure disposal procedures. The successful candidate will leverage technical expertise within ServiceNow and Microsoft 365 to optimize logistics, update databases, and deliver reliable asset management services., * Confirm receipt of IT products and assets, ensuring accurate identification, tracking, and purchase order closure.

• Scan and update incoming IT equipment within the IT Asset Management system, documenting serial numbers, model numbers, manufacturers, and asset tags.
• Manage onsite and offsite warehouse inventory, accounting for space requirements, distribution speed, and security needs.
• Perform monthly and quarterly physical inventory counts to maintain database integrity and advise stakeholders on results.
• Coordinate worldwide delivery services, selecting cost-effective shipping options to ensure on-time delivery and receipt traceability.
• Assist in the secure disposal and recycling of obsolete equipment, removing data-storing components and batteries in compliance with established standards.
• Facilitate onsite shredding of data-storing hardware and maintain meticulous destruction records.
• Liaise with external technology recycling and buyback vendors to process surplus materials.
• Utilize ServiceNow to log time, track inventory, update asset status, and resolve ticketing tasks.
• Maintain logistics equipment, including vans, carts, and manual or electric pallet jacks.

Education: High school diploma or equivalent required; vocational training or relevant certifications in logistics or technology are preferred.

Experience: Practical experience in warehouse operations, logistics management, or IT asset tracking.

Technical Skills: Proficiency in Microsoft 365 applications, with advanced capabilities in Microsoft Excel. Direct experience using ServiceNow to track inventory, update databases, and build functional dashboards.

Preferred Qualifications

• Hands-on experience with Hardware Asset Management (HAM) Professional.
• Strong familiarity with National Institute of Standards and Technology (NIST) compliance guidelines for media sanitization.
• Demonstrated ability to adapt quickly to changing logistical processes and system updates.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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