IT Technician

• Act as the first point of contact and internal champion for the Synchro ERP system, supporting users, maintaining data integrity, and liaising with the ERP provider on updates and issues.
• Support the set-up, configuration, and ongoing maintenance of software, hardware, and shop-floor devices.
• Support and maintain the Keyence vision inspection system, including basic configuration, calibration liaison, troubleshooting, and its roll-out across the business.
• Provide first-line support for shop-floor PCs, scanners, and network connectivity, escalating PLC and control-system issues to the relevant supplier or specialist contractor.
• Develop and maintain connectivity between machines, systems, and our company network.
• Support our move towards greater plant connectivity by bringing data from PLCs and shop-floor equipment into IT systems such as Synchro ERP and Power BI, and identifying areas for improvement.
• Support our move towards automation, including programming robots and assisting the maintenance team with automated systems.
• Install and maintain shop-floor visual display screens, ensuring quality documentation and production information is accessible and current.
• Support the roll-out of Power BI, building initial dashboards and reports and working with departments to identify reporting needs.
• Link our internal IT needs with our external IT support provider, providing first-line troubleshooting and managing escalations.
• Lead and complete allocated IT and technical projects, keeping stakeholders updated on progress.
• Maintain accurate records and documentation of systems, configurations, and network set-up.

Technologies:

• ERP
• Hardware
• Support
• Network
• PLC
• Power BI
• Robotics
• C++, We are a thriving, forward-thinking manufacturing business accelerating investment in technology and modern manufacturing processes. This newly created IT Technician role in Stourbridge offers hands-on experience with ERP systems, automation projects, robotics, vision inspection technology, Power BI reporting, and factory-wide connectivity. Full training will be provided. The role is full-time and permanent, Monday to Friday, 08:00-16:30, with a salary of £32,000. Benefits include a great team, monthly pay, onsite parking, and excellent public transport links.

• Good IT literacy and a genuine interest in computer systems, networks, and industrial technology.
• Willingness to learn new software and systems, including ERP and vision inspection systems, and how shop-floor systems connect.
• Good communication skills and confidence working with people across the shop floor and office.
• A logical, methodical approach to problem-solving and fault-finding.
• Ability to plan and prioritise workload across multiple projects.
• A relevant qualification in IT, Computer Science, Electronics, or Engineering is desirable but not essential; recent college leavers are encouraged to apply.
• An interest in automation and robotics is an advantage; full training will be provided.