1st Line Support

• 1 Line / Service Desk Support - in a Windows / Microsoft environment.
• Windows 10/ Windows 11
• Microsoft 365
• Exchange
• Azure
• Outlook
• MS Teams
• Active Directory
• Telephony support
• Triaging tickets and escalating to relevant teams where necessary
• Using ServiceNow ticketing system
• Mix of remote & deskside support - including working on a tech bar
• Good customer service skills
• Experience with iManage or Bomgar (desirable)

This 1 Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service., * Active Directory (Line)

• Communication Skills (Key)
• Customer Service
• Help Desk Roles
• Microsoft Office (Entry)
• Microsoft Windows OS (Win)
• Networking Skills (Wan)
• Problem Solving (Process)
• Technical Support (IT)
• User Experience & Management

VIQU have partnered with a leading organisation within the legal sector who are seeking a 1 Line Support contractor to provide some additional BAU support to their Service Desk.