Digital Services Head

The Digital Services Head is accountable for effective, efficient and sustainable delivery of Atos UK&I Digital Services across Digital Applications and Smart Platforms, aligned to business line objectives.

Scope

The role covers assigned services, delivery teams and suppliers, coordinating commitments, improvement and transformation.

It is accountable for outcomes within scope while respecting the formal accountabilities of Account Leadership, Client Delivery, Finance, Commercial, Practices, CTO & Architecture, Security and portfolio or process owners. It operates through clear decision rights, collaboration and transparent governance.

Core Accountabilities

• Delivery: meet quality, service, customer and contractual commitments.
• Performance: manage revenue, cost, margin, forecast, utilisation, leakage, resilience and risk.
• Evolution: modernise through automation, AI, observability, simplification and standardisation.
• Capability: build the people, skills, tools, methods, centres and partner capacity required.
• Strategy: set direction aligned to growth, customer outcomes, financial targets and portfolio priorities., Maintain What Is Delivered Today
• Maintain a baseline of services, customers, contracts, obligations, teams, suppliers, tools, finances and dependencies.
• Address delivery gaps, fragility, key-person dependency, fragmented tooling and manual work.

Manage Financial Performance

• Own the financial baseline, including revenue, cost, margin, forecast, budget, cost drivers and assumptions.
• Align resources and suppliers to targets; challenge leakage, poor utilisation and margin erosion.

Plan and Evolve the Service

• Maintain a roadmap for near-term improvement, medium-term modernisation and long-term change.
• Apply standardisation, automation, AI, observability and reusable assets where they improve outcomes or cost.

Understand Technology Trends

• Track relevant Atos and market trends in AI, automation, cloud, cyber, data, platforms and observability.
• Ensure AI and automation are governed, supportable, commercially understood and responsible.

Build Capability

• Define required skills, capacity, locations, partners, tools, methods and leadership depth.
• Equip teams with standards, playbooks, training, reusable IP and modern engineering capability.

Set Strategy

• Set and communicate strategy aligned to UK&I objectives and a platform-led, AI-enabled operating model.
• Use delivery evidence to improve propositions, sales, roadmaps and investment priorities.

Governance and Interfaces

• Run regular governance covering service, finance, risk, customer, resources, improvement and strategy.
• Maintain effective interfaces across account, delivery, finance, commercial, architecture, security, practices, portfolio, HR, partners and customers.

Success Measures

• Services meet agreed customer, contractual and operational standards.
• Revenue, margin, utilisation, leakage and cost-to-serve are understood and improving.
• Risks, dependencies, decisions and escalation routes are clear and managed.
• Capability and strategy remain aligned to demand, growth, customer and technology priorities.

Required Experience, Skills and Leadership Profile

• Senior experience across digital applications, managed platforms, automation, integration, low-code, SAP, ServiceNow, Salesforce and AI-enabled delivery.
• Commercial capability across account growth, renewals, bids, cost optimisation and utilisation.
• Credibility with C-suite clients and senior stakeholders, integrating technology, finance, people and customer priorities.

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.