AWS Support Engineer
VDart, Inc.
Orange, CT, United States
14 days ago
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Role details
Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
7 years minimum
Working hours
Regular working hours
Job source
Tech stack
Amazon Web Services
Salesforce.Com
Amazon Connect
Enterprise Software Applications
Job description
- We are seeking an experienced Contact Center Engineer/Analyst to support transformation and ongoing operations.
- The selected candidate will work closely with business stakeholders, architects, developers, and support teams to maintain and enhance the CCaaS platform and ensure reliable contact center operations.
Primary Responsibilities:
- Support Amazon Connect configuration, enhancement and operational activities.
- Troubleshoot and resolve contact center issues.
- Gather and document business and technical requirements.
- Coordinate testing, deployment and production support activities.
- Support integration with enterprise applications and third-party platforms.
- Produce technical and operational documentation.
- Monitor platform performance and recommend improvements.
- Collaborate with business and IT teams to ensure service quality and user satisfaction.
Requirements
- Utility industry experience
- Salesforce experience
- Conversational AI / IVR experience
Years of experience needed: 7+ years
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