IT Systems Manager

We are looking for an IT Systems Manager to take ownership of the technology that keeps our car park, EV Charging and car park enforcement operations running. You will manage our internal IT environment and our external, operational systems, including our in-house developed parking management system (PMS).

This is a hands-on role with real influence. You will keep our systems secure, reliable and compliant, support the continued development of our bespoke platform, and help shape our technology roadmap as the business grows.

We’re looking for an individual who is looking to grow with our business, with a passion for learning and personal development. Training will be provided where appropriate and there is scope to expand on key responsibilities over time., Infrastructure and systems management

• Manage and maintain the organisation’s IT infrastructure, including servers, networks, cloud services, end-user devices, telephony and security systems
• Ensure high availability, performance and resilience of business-critical systems, with clear monitoring, backup and disaster recovery arrangements
• Oversee IT asset management, licensing, patching and lifecycle planning
• Manage relationships with external suppliers, MSPs and software vendors, including contract negotiation and SLA performance

Parking management system and operational technology

• Act as the technical lead for our in-house parking management system, working with developers and operational teams to maintain, enhance and troubleshoot platforms
• Possibly contribute directly to development, including fixes, integrations, database queries, reporting and process automation
• Oversee the integration and reliability of ANPR cameras, handheld devices, payment platforms, signage and other field technologies
• Manage system integrations and data flows with third parties such as DVLA keeper data services, payment providers, appeals bodies and debt recovery partners
• Manage release planning, testing, change control and documentation for system updates

Security, compliance and governance

• Maintain a robust information security framework, including access controls, vulnerability management, penetration testing, annual IT audits and incident response
• Work towards or maintain recognised standards such as Cyber Essentials Plus and ISO 27001
• Produce and maintain IT policies, risk registers and business continuity plans

Support and service delivery

• Manage IT team members and contractors, setting priorities and standards
• Provide clear, non-technical reporting on system performance, incidents and risks to senior management

Planning and improvement

• Develop and deliver an IT strategy and roadmap aligned with business objectives, including the integration and use of AI. Manage the IT budget, forecasting and capital expenditure
• Identify opportunities to improve efficiency through automation, better data use and modern tooling
• Lead or support IT projects, from office moves and system migrations to new site deployments

• Proven experience managing IT infrastructure and systems in a medium-sized organisation, ideally in a multi-site or field-based operation
• Strong knowledge of Windows Server, Microsoft 365 / Azure (or equivalent), networking, firewalls, virtualisation and cloud hosting
• Solid understanding of information security principles and UK data protection requirements
• Experience managing databases (e.g. SQL Server, MySQL or PostgreSQL) and supporting business-critical applications
• Experience managing suppliers, budgets and projects
• Strong problem-solving skills, with the ability to stay calm and prioritise during incidents
• Excellent communication skills, with the ability to explain technical issues to non-technical colleagues

Desirable

• Background in software development or scripting (C# .NET, Python, JavaScript, PHP, SQL or PowerShell), with the ability to read, review and contribute to code
• Experience with APIs, system integrations and web application support
• Experience with version control (Git), CI/CD and structured release management
• Experience in parking, EV charging, enforcement, transport, utilities
• Familiarity with ANPR, mobile or handheld device management, and payment systems
• Knowledge of DVLA data access requirements and the parking sector’s regulatory landscape
• Relevant certifications (ITIL, Microsoft, CompTIA, CISSP, CISM or ISO 27001 Lead Implementer)
• Experience managing or mentoring a small technical team

Personal attributes

• Ownership and accountability, with a practical, hands-on approach
• Comfortable working closely with developers, operations and compliance teams
• Security-minded, with attention to detail
• Willing to be flexible, including occasional out-of-hours support for planned upgrades or critical incidents.

• Competitive salary with performance-related bonus structure
• Pension Contribution
• 26 days holiday entitlement plus bank holidays
• Access and use of fleet vehicle where required for business travel