Helpdesk Technician

We are seeking a reliable, customer-focused IT Helpdesk Technician to join our team. Reporting directly to the Director of Information Services, you will serve as the primary point of contact for technical assistance across the organization. In this role, you will be responsible for installing, maintaining, and troubleshooting hardware, software, and peripheral systems to ensure smooth, uninterrupted daily operations for all employees., * Provide prompt, courteous Tier-1 and Tier-2 technical support via phone, email, and in person.

• Log, prioritize, and resolve helpdesk tickets while maintaining clear and consistent communication with users regarding status.
• Configure, set up, and deploy desktop/laptop hardware, peripherals, and software (including Windows OS, Microsoft 365, and core business applications) for new and existing staff.
• Assist with server and network administration, basic program customization, and routine system updates and patches.
• Track computer hardware and peripherals, maintaining accurate inventory records of equipment assignments, locations, and IT supplies.
• Guide and train users on software applications and best practices.
• Collaborate with third-party vendors and service providers to troubleshoot and resolve complex technical issues.

• Associate’s degree in computer science, Information Technology, or a related field (or equivalent combination of education and hands-on experience).
• 2-5 years of hands-on experience in desktop/PC support, hardware/software deployment, and managing helpdesk ticketing systems.
• Strong proficiency with Windows 10/11 and Microsoft 365.
• Experience with electronic document management/scanning systems, peripheral setup, basic network/server administration, and hardware troubleshooting.
• Outstanding communication skills with the ability to explain complex technical concepts clearly to non-technical team members.
• Strong organizational habits, excellent attention to detail, and solid time-management capabilities., * Associate (Preferred)

Experience:

• Technical support: 2 years (Preferred)

Ability to Commute:

• Pewaukee, WI 53072 (Required)

• Comprehensive Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Career Growth & Skill Development Opportunities in an expanding facility

Urban Manufacturing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In compliance with the ADA, we provide reasonable accommodation for qualified individuals with disabilities. If you require assistance or accommodation during the application or interview process, please contact our HR department.

Pay: $45,000.00 - $65,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

About Urban Manufacturing

Urban Manufacturing is a precision CNC machining and assembly company founded in 1978, generating approximately $40 million in annual sales. Operating across two locations-our primary facility in Pewaukee and a sister site in Brookfield-our team members produce parts for the medical equipment and power distribution markets. We are built on precision, reliability, and treating our employees with integrity.