IT Support Help Desk Technician - Entry Level - T1 - T2

Are you passionate about technology, problem-solving, and helping people? Do you thrive in an environment where every day brings new challenges and learning opportunities? At AIM IT Services, we’re looking for a Tier 1 Technician to join our growing team at either our Tempe or Deer Valley Location.

This isn’t just a job-it’s a chance to build your career in IT, develop hands-on skills, and work alongside a team that’s as passionate about tech as you are.

What You’ll Do

Be the First Line of Support - Help end users with their IT issues, from simple fixes to complex troubleshooting.

Learn - Your first few months are all about learning, asking questions, and getting comfortable with our systems and processes. We understand that starting in IT can be overwhelming, so we provide a supportive, stress-free environment with minimal expectations as you build confidence and skills.

Work with Hardware & Software - Set up workstations, install software, and keep things running smoothly.

Support Networks & Printers - Solve basic network connectivity issues, manage printers, and assist with device setup.

User Account Management - Create and manage accounts in Active Directory & Microsoft 365, reset passwords, and assist with security settings.

Be a Problem-Solver - Follow best practices and think critically to resolve issues efficiently.

Grow Your Skills - Get exposure to advanced IT tasks, automation, and network administration.

While experience in IT is helpful, the right person with strong customer service skills, excellent communication, and a passion for technology can thrive here. If you’re eager to learn, we’re excited to teach and help you grow into a skilled IT professional.

A self-starter who enjoys learning and solving technical puzzles

Strong customer service skills - you love helping people and making tech less intimidating

Basic knowledge of networking, Windows, and Microsoft 365

A team player who follows processes but isn’t afraid to think outside the box

Experience with Active Directory & IT troubleshooting (a plus!), If you’re ready to jump-start your IT career and want to be part of a team that values curiosity, problem-solving, and customer service, we’d love to meet you., * Help desk: 1 year (Preferred)

• Windows: 1 year (Preferred)

Real-World Experience - Every day is different, and you’ll get hands-on exposure to a variety of technologies.

Career Growth - We invest in our team with certifications, training, and opportunities to advance.

Fun, Supportive Team - Work with people who love tech, help each other grow, and actually enjoy their jobs.

Compensation & Benefits

Salary depends on experience

Healthcare insurance

Healthcare reimbursement account

Earned sick pay time off

Personal time off

Phone and Internet reimbursement

Tuition reimbursement

Mileage reimbursement