IT Technician (Entry Level)

• Provide Tier 1 technical support for desktops, laptops, printers, and other technology equipment.
• Diagnose and troubleshoot hardware, software, and network connectivity issues.
• Install, configure, maintain, and deploy computers, peripherals, and business applications.
• Assist with Microsoft 365 administration, user account management, and password resets.
• Support network infrastructure, including switches, wireless access points, and firewalls.
• Assist with endpoint security, antivirus protection, patch management, and system monitoring.
• Respond to assigned service tickets and maintain accurate technical documentation.
• Provide onsite technical support at client locations throughout southeastern New Mexico.
• Assist with equipment inventory, asset tracking, and preventative maintenance.
• Follow company cybersecurity policies, procedures, and established technical standards.
• Maintain professionalism and deliver excellent customer service., * CompTIA A+ certification is required within the first 12 months of employment for employees who do not already hold the certification.
• GlobaTech Solutions will pay for approved, job-related professional certifications.
• Approved certification expenses may include examination fees, training courses, and study materials.
• Additional certifications, including CompTIA Network+, Security+, Microsoft, Sophos, and other industry credentials, may be supported based on company needs and management approval.
• Employees will receive hands-on technical training and mentorship while gaining practical experience supporting real business environments.

IT Support Technician to join our growing team.This entry-level position offers hands-on technical training, professional mentorship, employer-sponsored certifications, and opportunities for career advancement. The ideal candidate enjoys working with technology, solving problems, and delivering excellent customer service.

Previous professional IT experience is preferred but not required. We are willing to invest in the right individual who demonstrates initiative, accountability, professionalism, and a willingness to learn., * High school diploma or equivalent.

• Basic understanding of computer hardware, software, and Windows operating systems.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Dependable, punctual, organized, and willing to learn.
• Ability to follow technical instructions and established procedures.
• Ability to work independently after receiving appropriate training.
• Valid driver’s license and reliable transportation.
• Ability to travel locally to client locations as required.
• Ability to lift and transport computer equipment weighing up to 40 pounds, with reasonable accommodations available.
• Willingness to obtain CompTIA A+ certification within the first 12 months of employment., * Previous experience in IT support, computer repair, or related technical work.
• Familiarity with Microsoft 365 and Windows 10/11.
• Basic knowledge of TCP/IP, DNS, DHCP, and wireless networking.
• Familiarity with Active Directory or Microsoft Entra ID.
• Experience with help desk ticketing systems or remote monitoring tools.
• CompTIA A+, Network+, Security+, or similar technical certifications.
• Technical education, coursework, or military IT experience.

• $18.00 per hour.
• Full-time employment, generally 40 hours per week.
• Performance-based compensation reviews and opportunities for advancement.

Paid Holidays

GlobaTech Solutions observes six paid holidays annually:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Holiday scheduling and essential client support requirements are subject to company policy and operational needs.

Paid Time Off (PTO)

• Employees accrue PTO on a biweekly pay period.
• Equivalent to approximately 80 hours of PTO annually.
• PTO scheduling is subject to operational requirements and management approval.

Paid Sick Leave

• Earned sick leave is provided in accordance with the New Mexico Healthy Workplaces Act.

Professional Development and Career Growth

• Employer-paid, management-approved professional certifications.
• Hands-on technical training and mentorship.
• Exposure to managed IT services, cybersecurity, networking, and cloud technologies.
• Opportunities for increased responsibility and professional advancement.

What We’re Looking ForAt GlobaTech Solutions, technical knowledge is important, but so are character, accountability, and work ethic.We’re looking for someone who:

• Takes pride in doing the job correctly.
• Shows up on time and follows through on commitments.
• Takes initiative and demonstrates a willingness to learn.
• Isn’t afraid to ask questions or admit when they don’t know something.
• Accepts constructive feedback and continuously works to improve.
• Treats clients, coworkers, and company equipment with professionalism and respect.
• Understands the importance of confidentiality, cybersecurity, and protecting client information.
• Wants to build a long-term career in information technology.

If you’re looking for an opportunity to build a career in IT, gain real-world technical experience, earn industry-recognized certifications, and grow with a locally owned company, we encourage you to apply.Equal Employment Opportunity

GlobaTech Solutions LLC is an equal opportunity employer. Employment decisions are based on qualifications, performance, and business needs without regard to legally protected characteristics.Employment is at will, subject to applicable law.GlobaTech Solutions LLC Stronger Security. Smarter IT.

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off