Business Analyst / Help Desk / Training Analyst

Record and classify support requests, coordinate resolution, and maintain accurate ticket records.

Support user training, demonstrations, quick-reference guides, user manuals, and operational documentation.

Assist with data calls, report requests, user feedback, and requirements clarification.

Identify recurring user problems and recommend training, documentation, or application improvements.

Recommended target: 3-5+ years of business analysis, IT support, application support, training, or technical documentation experience.

Strong written and verbal communication skills.

Experience gathering requirements, documenting workflows, preparing user guides, and coordinating issue resolution.

Familiarity with ticketing systems, service-level reporting, user training, and knowledge management.

Ability to explain technical issues clearly to nontechnical users.

Preferred: SQL-based reporting, enterprise financial applications, Federal users, and help desk operations.