IT Support Technician

We’re looking for a dependable IT Support Technician to provide technical support for employees across our Chattanooga-area offices, warehouse locations, and remote workforce. This role is ideal for someone who enjoys solving problems, helping others, and building their IT career in a collaborative environment.

What You’ll Do

• Provide first-level technical support in person, remotely, and by phone/email.

• Set up, troubleshoot, and maintain computers, laptops, printers, monitors, and other IT equipment.

• Support Microsoft 365, user accounts, email access, and password resets.

• Troubleshoot Windows, Wi-Fi, VPN, printers, and network connectivity issues.

• Assist with employee onboarding and offboarding, including equipment deployment.

• Support mobile devices, warehouse technology, and business applications.

• Document support requests and resolutions.

• Travel between local company locations as needed.

• Escalate complex issues and assist with IT projects when appropriate.

• Technical training, associate degree, certification, or equivalent hands-on experience preferred.

• Previous IT help desk or technical support experience is a plus but not required.

• Familiarity with Windows, Microsoft 365, basic networking, and user support.

• Strong troubleshooting, communication, and customer service skills.

• Ability to work independently while managing multiple priorities.

• Willingness to learn new systems and technologies.

• CompTIA A+ certification is a plus.

Physical Requirements

• Ability to lift and move IT equipment up to 40-50 pounds.

• Comfortable working in both office and warehouse environments.