IT Technician

As an IT Support Engineer, you’re responsible for installing, updating, and troubleshooting Windows desktops, servers, Microsoft cloud services, peripheral equipment, printers, software, maintain security for LANs, WANs, VPNs, WLANs, internet, and intranet systems for our customers either remotely or on-site. Using your vast technical knowledge, you monitor, support, and also manage Active Directory and group policy by adding or removing users as well as managing passwords, printers, mapped drives, and security settings.

In addition, you administer and maintain backup and disaster recovery images as well as restore operating systems, folders, and files as needed. You will also manage or resolve incoming phone calls, emails, and tickets. You document known recurring issues and resolutions for the efficient handling of future incidents across teams, including automation handling when possible.

• 3+ years of experience in a technology support role preferred
• Proficiency with Microsoft Office 365, Windows 10, Windows 11, Windows Server 2012-2025, and Active Directory
• Adept at hardware and software troubleshooting

A college degree is preferred. Certification in Microsoft Cloud Services and MCP or A+ is highly desired, but multiple factors will be taken into consideration.

You should have excellent verbal and written communication skills, be self-motivated with a thirst for knowledge. Maintain a positive attitude toward people and problems., * IT support: 3 years (Preferred)

This technical support position earns a competitive salary, depending on skills and experience. We provide excellent benefits, including health, dental, vision, paid time off (PTO), seven paid holidays, twelve paid vacation days, a mobile phone allowance, travel reimbursement, and employer-paid training and certifications., This full-time position is Monday to Friday from 8 AM to 5 PM with a one-hour lunch break. In addition, one week a month there is an on-call expectation for after hours, this is on a rotating schedule., * Dental insurance

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• On call

Work Location: In office in Arlington, TX 76011 and at client sites throughout the DFW metro

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Think Unified is an Arlington-based managed IT service provider serving over 200 small- to medium-sized businesses in the DFW area. We focus on building strong client relationships by investing time and effort into becoming a strategic partner to the companies we serve. Our portfolio of cloud, security, infrastructure, and support solutions allows us to deliver a tailored experience for each client through a standardized set of services. When a client comes to us with an issue, we search for the root cause and develop a strategic plan for both current and future needs to keep our clients satisfied in the long run.