Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Office SAP Project System

Job description

• Deliver expert technical assistance regarding generators, motors, control systems, and associated equipment.
• Foster positive client relations by promptly addressing and resolving all incoming service inquiries.
• Evaluate field data to suggest necessary repairs and generate comprehensive reports for warranty claims.
• Oversee the inspection and assessment process for all materials, components, and equipment returned to the facility.
• Act as the primary point of contact to facilitate communication between the factory, engineering, sales, and quality departments.
• Educate customers on the features and proper application of our products and services.

Requirements

• Hold a Bachelor of Science degree in Mechanical, Industrial, or Electrical Engineering.
• Demonstrate excellent verbal and written communication abilities, specifically when managing challenging client interactions.
• Possess strong organizational capabilities and experience in managing projects.
• Effectively handle competing priorities to ensure that all technical issues are addressed in a timely manner.
• Maintain proficiency in computer software, specifically Microsoft Office and SAP systems.
• Demonstrate the physical capability to traverse production floors, ascend ladders, and lift objects weighing up to 25 pounds.
• Maintain a valid, insurable driver’s license alongside a valid passport or the ability to secure one.

Apply for this position

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