Desktop Support Technician

• Repair, test, image, and clean PC’s, laptops, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals.
• Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patching, and other maintenance activities of server equipment.
• Perform backup, recovery, and security procedures both planned and during emergencies.
• Follow established procedures to detect, diagnose, and accurately report outages of critical site applications.
• Assist with diagnosis of network hardware and performance problems.
• Perform approved installation, configuration, and maintenance of physical network.
• Perform network system administration tasks both planned and during emergencies.
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.
• Back up and burn end-user data.
• Assist in developing and documenting improvements to current processes.
• Assist other coworkers in resolving end users’ technical issues across the program.
• Assist the Site Leader in the execution of established processes and escalations.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future., * 3-7 years’ experience supporting PC Hardware and software.

• Excellent customer service skills and experience.
• Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue screen, Outlook, connecting network printers) as well.
• Strong understanding or work experience of server and network support within an enterprise.
• Energetic, Professional, heads-down, social, and process driven.
• Comfortability providing hands & feet support for Server and Network highly preferred.
• Experience working in an enterprise environment.
• Ability to handle multiple projects.
• Ability to set up, configure, and add all hardware.
• Experience with asset management. Install, move, add, and change large IMAC events expected for client printer migration and PC refreshes.