Desktop Support Technician

Our client is looking for a Desktop Support Technician for a 3-month contract in North Clarendon VT 05759.

Join the team at this advanced technology communications provider that’s been around for nearly a century and be part of a mission to improve people’s opportunities by connecting them to the power of the digital world., * Accounting for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.

• Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.

• Maintain, analyze, and troubleshoot, software and computer peripherals.

• Asset management: Install, move, add, and change large IMAC events expected for client printer migration and PC refreshes.

• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.

• Perform backup, recovery, and security procedures both planned or during emergency.

• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.

• Assist with diagnoses of network hardware and performance problems.

• Perform approved installation, configuration, and maintenance of physical network.

• Perform network system administration task both planned and during emergency.

• Face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.

• Back up and burn end user data.

• Assist in developing and documenting improvements to current processes.

• Assist other coworkers in resolution of end users’ technical issues across the program.

• Assist Site Leader in the execution of established processes and escalations.

• Handle multiple projects.

• 3 - 5 years’ experience supporting PC Hardware and software.

• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues.

• Excellent customer skills and experience.

• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.

• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems.

• Experience supporting applications related to engineering, manufacturing, and logistics is preferred.

• Excellent communication skills.

• Ability to setup, configure and add all hardware.

• Ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.

• Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.

• Ability to work independently, work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.