Telecommunications Analyst

A large home health care organization is seeking a Telecommunications Analyst to join its Telephone Support team. This individual will be responsible for supporting the company’s Cisco phone environment, including both hard phone and soft phone solutions. The role involves responding to employee calls, emails, and support tickets to troubleshoot and resolve a wide range of telephony-related issues.

Day-to-day responsibilities include configuring and troubleshooting phone extensions, assigning phone numbers, resetting and unlocking voicemail PINs, setting up voicemail accounts, and providing general phone system support. This individual will support employees across all levels of the organization, from frontline clinical and operational staff to senior directors and leadership. As a result, strong customer service skills, professionalism, and the ability to adapt communication styles to different audiences are essential for success in this role., 2+ years of IT experience - helpdesk, geek squad, etc.. Great customer service skills Experience using a ticketing system Cisco or VOIP experience

$20hr to $25hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.