This Telecommunications Analyst II role is a rare chance to work hands-on with enterprise VoIP systems and advanced telecom infrastructure in a stable, regionally significant public agency.

• Unique Technical Scope: Direct responsibility for maintaining and troubleshooting Cisco Call Manager, VoIP platforms, and integrated telecom systems including call centers and security access.
• Strategic Impact: Supporting critical communication infrastructure that underpins public transit and regional economic development operations.
• Strong Benefits Package: Comprehensive health, retirement, and voluntary insurance benefits that support long-term employee well-being and financial security., * Analyze communication needs: Assess business units’ telecom requirements and recommend effective telecommunications solutions.
• Maintain VoIP systems: Perform upgrades, maintenance, and troubleshooting on VoIP platforms and call recording systems.
• Manage call center configurations: Oversee IVR, call routing, DIDs, holiday schedules, and extension changes to ensure smooth operations.
• Diagnose and resolve issues: Troubleshoot problems with VoIP, analog equipment, cube routers, and network connectivity.
• Support ancillary systems: Maintain overhead paging and remote door/gate access equipment, coordinating vendor support as needed., * VoIP and Cisco expertise: Proven experience supporting Cisco Call Manager, Cisco Jabber, and Cisco Finesse applications is critical for managing enterprise voice systems.

• Telecom troubleshooting skills: Ability to analyze and resolve complex voice and data communication failures, including traffic through cube routers.

• Preferred: Cisco and related telecommunications certifications, knowledge of SIP trunking, and experience integrating phone systems with door/gate badge access systems.

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