Telecommunications Engineer/Technician

Insight Global is seeking a Telecommunications Engineer to support and maintain enterprise voice and communications infrastructure across the organization of a healthcare client. This individual will be responsible for configuring, troubleshooting, and optimizing telecom systems with a strong emphasis on Avaya Aura, AudioCodes Session Border Controllers (SBCs), and NetSapiens platforms. The ideal candidate will have experience supporting VoIP environments, SIP trunking, telecom migrations, and voice infrastructure in a large enterprise setting., * Administer and support the organization’s Avaya Aura environment

• Manage and troubleshoot AudioCodes SBC infrastructure
• Support NetSapiens voice platform and telecom services
• Diagnose call quality, connectivity, and routing issues
• Configure voice systems, SIP trunks, and telecom circuits
• Respond to telecom incidents and provide technical support to end users
• Assist with telecom upgrades, deployments, and infrastructure improvements
• Work closely with networking and infrastructure teams to ensure reliable voice services

• High School Diploma or GED.
• 3+ years experience supporting and troubleshooting telecommunications infrastructure, including voice/data circuits, network routing and switching, and end-user technical support.
• Hands-on experience configuring, installing, and maintaining telecommunications systems such as Nortel, Vocera, and ShoreTel.
• Experience with Avaya Aura admin and support, supporting AudioCodes SBCs, and NetSapiens platform admin.
• Understanding of VoIP, SIP, SIP trunking, and call routing.
• Agreeance to the required health screenings

Preferred Qualifications:

• Healthcare experience
• Experience with Genesys Cloud CX
• Relevant IT certifications, * High school or equivalent (Required), * Telecommunication Technician: 2 years (Required)
• Avaya: 1 year (Preferred)

$37 - $41 an hour - Full-time, Contract, Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance