Tax Software Support

We’re seeking a Tax Software Support Contractor to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season. If you are someone who thrives on delivering clarity and calm during high-demand seasons, this opportunity is built for you., * Be your own boss

• Set your own schedule
• Provide a distraction-free home office
• Provide your own home office equipment
• Handle customer calls, assess needs, and solve problems

Compensation

• Submit invoices and receive payment for completed services pursuant to contract
• Invoice $0.34 per talk time minute for providing services during the 2026 tax season
• Agents new to the program are eligible to receive a $300 incentive for meeting client metrics through Tax Day.
• Additional performance-based pay may be announced during the season.
• ICs are responsible for their own taxes and expenses., * Provide exceptional customer care (not tax advice) to users of the largest tax software providers in the nation.
• Intuit Independent Contractor Agents provide product support and service with a smile by interacting with customers via Screenshare.
• Research and locate answers to tax software questions within Intuit’s digital library, while maintaining reassuring engagement with the customer.
• Use your analytical, critical thinking, and organizational skills in combination with your troubleshooting and problem-solving knowledge to quickly provide solutions.
• Demonstrate a sincere desire to assist the customer and put the customer’s needs first.

• Strong communication, active listening, and customer service skills
• Experience taking inbound and outbound calls.
• Computer skills, including navigating multiple systems and documenting call notes
• Strong communication skills and the ability to connect with diverse individuals
• Ability to sit for long periods
• Patience and empathy
• Ability to provide services pursuant to your contract independently
• Comfortable using screen-sharing tools
• Adaptable to changing procedures and tech challenges
• Experience with inbound/outbound customer support
• Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported)
• Review the Liveops basic technology requirements, * Internet: Wired Ethernet connection required (Wi-Fi must be disabled)
• Computer Operating System: Genuine, licensed Windows 11
• Phone Operating System: Android 14+ or iOS 17+ (iPhone 13 or newer), with biometric authentication enabled
• Security Software: Microsoft Defender Antivirus and Firewall enabled

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Salaries

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