Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$43,680 - $49,920

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Desktop Computing Networking Basics Information Technology Laptops User Accounts

Job description

• Deliver Tier 1 support to client users by phone, email, remote session and in person
• Diagnose and resolve issues with desktops, laptops, printers, mobile devices and software
• Set up workstations, install applications and support hardware deployments
• Manage user accounts, permissions and password resets
• Log, track and resolve tickets within agreed service levels
• Escalate network and server issues to senior technicians with complete documentation
• Maintain accurate IT asset and inventory records

Requirements

• A high school diploma or equivalent
• Working knowledge of Windows, Microsoft 365 and basic networking concepts
• Professional, courteous communication with users of all technical levels
• A valid driver’s license and reliable transportation for client visits
• CompTIA A+, help desk experience or IT coursework is preferred but not required

Benefits & conditions

• Compensation: $21 to $24 per hour
• Overtime: Time-and-a-half for any hours over 40
• Schedule: Full-time, Monday through Friday, 8:00am to 5:00pm
• Location: Cincinnati, OH, based at our office with occasional travel to client sites across the metro area
• Mileage: Reimbursed for client site visits
• Benefits: Medical, dental and vision insurance, a 401(k) with company match, paid time off, paid holidays and a certification reimbursement program, * 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Apply for this position

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