HVAC Field Technical Support

• This position covers the West Coast territory with up to 80% travel.
• Under general supervision, develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products.
• Troubleshoots technical inquiries.
• Identifies customer needs.Investigates and resolves technical inquiries.
• Assists in developing, testing, and maintaining courses and materials used in training.
• Assists in establishing course content and student learning objectives.
• May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids.
• Reviews problem areas and identifies training needs.
• Develops criteria for evaluating the effectiveness of training activities.
• Updates course materials continuously to ensure timeliness and relevance.
• Conducts training using all methods of delivery.

• Requires a high school diploma or an equivalent combination of education and experience.
• Prefer two year college degree, HVAC degree or equivalent.

• Requires at least 1 years relevant training experience in addition to at least 5 years technical experience. Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.

• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• Individual must have some sales ability along with a track record of fostering solid customer relationships.
• Proficient in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook.
• Proficient in leading WebEx meetings.

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.