Information Technology Support Specialist

We are seeking an experienced IT Support Specialist to support our Nashville office and a distributed workforce across the US, Mexico, Canada, and Eastern Europe. This is a contract role for a hands-on IT professional who can quickly adapt to a fast-paced, high-growth environment., * Troubleshoot hardware and software issues involving Apple and Windows desktops and laptops.

• Assist with AV setup and support for internal meetings and events.
• Provide onsite and remote support for AV systems, including Google Meet, Zoom, Microsoft Teams, Chrome device management, projectors, and audio/video conferencing equipment.
• Image and deploy laptops and desktops using enterprise MDM tools, including Jamf, NinjaOne, and AirWatch.
• Administer and support Okta, Google Workspace, and software services.
• Deploy and support software applications for end users.
• Respond to IT Helpdesk requests both in person and through the ticketing system.
• Manage hardware and software inventory.
• Work with escalation points to identify opportunities to improve the end-user experience.
• Create, maintain, and improve internal and user-facing knowledge base (KB) documentation.

The ideal candidate is comfortable working independently while collaborating with a distributed IT team, providing white-glove end-user support, troubleshooting a broad range of technology issues, and maintaining a strong customer-service mindset. You should be detail-oriented, comfortable asking questions, and willing to work outside standard boundaries when needed to deliver an excellent end-user experience., * Positive, service-oriented attitude with a strong customer-obsession mindset.

• 2-3+ years of experience in IT support roles.
• Basic to intermediate networking knowledge, including servers, switches, Wi-Fi, and related technologies.
• Hands-on AV support experience.
• Experience administering Apple/Mac products using enterprise management tools.
• Hands-on experience managing Windows laptops and desktops.
• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
• Strong macOS hardware and software troubleshooting experience.
• Solid critical-thinking and problem-solving skills.
• Ability to lift and handle equipment weighing up to 50+ pounds as needed.

Russell Tobin’s client, an American ground passenger transportation company, is hiring an IT Support Specialist in Nashville, TN, For workers in the United States, PrideGlobal and it’s affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors., PrideGlobal and it’s affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.