Information Technology Support Manager

Liberty Healthcare Corporation seeks to hire an experienced healthcare information technology professional for an available full-time System Support Manager role. ResponsibilitiesManage technology support services for approximately 1,000 geographically dispersed end usersEnsure a high level of responsiveness and customer satisfaction with IT support servicesManage and develop a team of desktop support analysts and IT specialistsEnsure the timely deployment of technology to new and existing staff Proactively identify technology-related risks and develop and manage mitigation plansEffectively manage the flow of requests for support and service Partner with organizational leadership and end users to identify opportunities for system improvementsAssess the severity of issues and prioritize responses Analyze patterns to identify root cases and improvement opportunitiesDevelop policies, procedures, specifications, forms, checklists, flowcharts, and support documentation Conduct in-person, virtual, and recorded training sessions for end usersContinually evaluate current processes to identify areas for increased value, additional efficiency and cost savingsPrepare various standard and ad hoc reports Schedule and work settingYou will work primarily Monday through Friday during daytime hours onsite at Liberty Healthcare’s office at 401 E. City Avenue in Bala Cynwyd, PA 19004 with future consideration for hybrid status.Pay and benefitsSalary commensurate with role responsibilities and candidate qualificationsHealth, dental, vision, life and disability insurance33 days of cumulative paid time off annually for holidays, vacation, sick and personal timeFSA, 401k, and other perksFor a detailed overview of Liberty’s benefits visit https://www.libertyhealthcare.com/upload/138.pdfQualificationsYou are a good fit for this role if you have at least eight years of experience designing, deploying, and supporting information systems solutions consistent with the abovementioned responsibilities for organizations with 750+ end users.Priority consideration will be given to applicants who have a bachelor’s degree in computer science or a related field, although significant work experience will be considered as a substitute. Candidates must be U.S. residents who are legally authorized to work in the United States without need for current or future employer sponsorship.About Liberty HealthcareLiberty Healthcare Corporation is a leading healthcare and human services organization and equal opportunity employer committed to diversity, equity, and inclusion. Our organization is composed of, and proudly serves, people of diverse backgrounds and abilities.Next stepClick “Apply” and submit your resume for immediate consideration

You are a good fit for this role if you have at least eight years of experience designing, deploying, and supporting information systems solutions consistent with the abovementioned responsibilities for organizations with 750+ end users.

Priority consideration will be given to applicants who have a bachelor’s degree in computer science or a related field, although significant work experience will be considered as a substitute.

Candidates must be U.S. residents who are legally authorized to work in the United States without need for current or future employer sponsorship.

You will work primarily Monday through Friday during daytime hours onsite at Liberty Healthcare’s office at 401 E. City Avenue in Bala Cynwyd, PA 19004 with future consideration for hybrid status.

Pay and benefits

• Salary commensurate with role responsibilities and candidate qualifications

• Health, dental, vision, life and disability insurance

• 33 days of cumulative paid time off annually for holidays, vacation, sick and personal time

• FSA, 401k, and other perks

Liberty Healthcare Corporation is a leading healthcare and human services organization and equal opportunity employer committed to diversity, equity, and inclusion. Our organization is composed of, and proudly serves, people of diverse backgrounds and abilities.