IT Support Specialist

About the Role: We are seeking a highly skilled and polished Executive IT Support Specialist to provide exceptional “white-glove” technical support to our most critical stakeholders, including C-Suite executives and physicians., In this role, you will be the go-to technical expert for high-level staff, ensuring their hardware, software, and communication tools operate flawlessly. You will not only resolve complex technical issues but also serve as an escalation point for our broader Service Desk and Desktop Support teams. The ideal candidate blends deep technical expertise across both Apple and Microsoft ecosystems with exceptional interpersonal skills, maintaining a calm, professional, and personable demeanor even during urgent technology outages., * VIP Technical Support: Provide premium, white-glove IT support directly to C-Suite executives, physicians, and other high-level stakeholders, ensuring minimal disruption to their workflows.

• Hands-On Troubleshooting: Diagnose and resolve complex issues across a wide range of technologies, including hardware, software, mobile devices, network connectivity, and audiovisual (AV) equipment.
• Incident & Outage Response: Respond rapidly and efficiently to technology outages and urgent issues. Prioritize tasks effectively to restore service with minimal downtime.
• Escalation Management: Serve as a senior escalation point, providing advanced technical support and guidance for Level 1/Level 2 Service Desk and Desktop Support teams.
• End-to-End Ownership: Take complete ownership of technical issues, building trust with VIP users by communicating technical information clearly and following through until full resolution or appropriate escalation.

• Experience: 4-5+ years of proven experience in enterprise or healthcare IT desktop support.
• Education Requirement: High School Diploma or equivalent is required. A Bachelor’s degree is preferred, but 4+ years of relevant IT support experience will be accepted in lieu of a degree.
• Technical Breadth: Strong proficiency in supporting both Apple and Microsoft technologies (OS, hardware, and mobile).
• Exceptional Soft Skills: Must be highly polished, professional, and personable. You must be comfortable and confident communicating directly with executives and medical professionals, especially in high-pressure or urgent situations.
• Customer Service Mindset: A deeply ingrained dedication to customer service, with the ability to empathize, build rapport, and translate complex technical jargon into plain language.

Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Previous experience specifically supporting a hospital system, clinical environment, or enterprise corporate headquarters.

• Executive Support Specialist
• VIP IT Support Engineer
• White Glove IT Support
• C-Suite Support Specialist
• Dedicated Executive Support
• VIP Desktop Engineer

Senior-Level End User Support (Broader Net)

• Senior Desktop Support Engineer
• Tier 3 IT Support Specialist
• Escalation Engineer
• Senior End User Computing (EUC) Analyst
• Lead IT Support Specialist
• IT Support Subject Matter Expert (SME)

Healthcare & Clinical Focus

• Clinical IT Support Specialist
• Provider Support Technician
• Physician IT Support
• Healthcare Desktop Engineer