IT Support Technician
INA Solution Inc
Brownsville, TX, United States
8 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Languages
Spanish
Job source
Tech stack
Microsoft Windows
Active Directory
Macintosh Computers
Desktop Computing
Linux
Issue Tracking Systems
System Center Configuration Manager
Software Troubleshooting
Peripherals
Microsoft InTune
Deployment Automation
Laptops
+1 more
User Accounts
Job description
Job Summary: IT Support Technician
- Provide Tier 1 3 technical support to enterprise users
- Image, deploy, and maintain Windows, Mac, and Linux devices
- Manage user accounts and permissions using Active Directory
- Set up and support hardware (laptops, desktops, peripherals)
- Oversee desktop lifecycle: provisioning, upgrades, and retirement
- Use ticketing systems to track and resolve support issues
- Collaborate with team members to resolve complex technical problems
- Maintain clear communication with users to ensure satisfaction
- Flexible work shifts: 8:00 AM 6:30 PM or 10:00 AM 8:30 PM, on-site
Requirements
2+ years in IT or desktop support roles
- Experience with OS imaging/deployment tools (SCCM, Intune, etc.)
- Proficiency with Active Directory and ticketing systems
-
Strong troubleshooting and communication skills Preferred:
- A+/Network+ certification
- Linux experience
- Spanish-speaking skills
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Prepare application
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