IT Coordinator

The Technology Coordinator position is responsible to create and maintain a secure technology data environment for the people we support and our employees, according to applicable laws, rules, regulations, and requirements; work under general supervision to perform routine duties securely and as assigned to maintain technology in offices and our facilities.

· Troubleshoot, diagnose and repair reported technology issues and document progress notes and resolution.

· Ensure that the security of technology equipment is properly installed and maintained (encryption at rest, MFA, backups, endpoint security software, etc)

· Perform technology systems maintenance updates and upgrades as needed (OS, iOS, Filemaker, Sophos, Synology, Microsoft 365, MFA, WIFI, etc.)

· Perform preventative maintenance on technology equipment.

· Ensure that all technology equipment is in good working condition, inventoried and stored neatly and securely.

· Regularly recycle and securely dispose of technology equipment no longer in use.

· Maintain databases of all technology inventory, passwords and maintenance records

· Review technology needs and make recommendations for equipment replacements.

· Setup new computers and new user accounts

· Upon employment terminations, ensure security by collecting computer and timely deactivating accounts.

· Train AXIS Leadership in how to efficiently use their computer and maintain documents and files.

· When technology services are interrupted, ensure that all users are re-connected to technology systems once services are restored.

· Manage multiple location accounts of phone, fax, voicemail, static IP’s and internet service.

· Effectively use the technology and software of the company (Calendar, Email, Filemaker, etc).

· Understand and document how to use existing and new technology software applications as they are deployed (Microsoft 365, Sophos, VPN, Synology, etc.)

· Develop and maintain documented procedures of technology installations, instructions, troubleshooting resources for Backup personal to follow.

· Regularly review and test our backup data processes to ensure they are working properly.

· Comply with HIPAA and data security policies to safeguard data, along with applicable state and federal laws, regulations, and policies.

• High School Diploma or equivalency
• 1 year experience or Associates degree in Information Technology
• Experience with MacOS, iOS
• Valid driver’s license and driving record which allows candidate to be insured.
• Ability to lift up to 50 pounds, which includes lifting objects or equipment.
• Ability to see and hear adequately to effectively understand issues from others to make assessments, communicate effectively with others to report outcomes or action needs, and to follow or give direction.
• Be well organized, work independently, attentive to details, develop and implement projects, track multiple projects at one time, manage time
• Ability to meet acceptable attendance and schedule standards.
• Ability to pass criminal background screening.
• Work onsite

LANGUAGE/LITERACY SKILLS: Ability to read and interpret documents to understand state, federal and insurance requirements, operating and maintenance instructions, and policy/procedure manuals. Ability to write routine documentation entries and assessments using both manual and electronic means. Ability to develop and write workflows of processes and procedures so other can follow instructions if needed. Ability to effectively speak the English language sufficiently to interact responsively with other members of the team and outside vendors.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure.

REASONING ABILITY: Ability to apply common sense understanding needed to troubleshoot, develop, and carry out instructions furnished in written, oral, electronic or diagram form. Ability to effectively assess problems and respond appropriately in a variety of situations according to approved AXIS, Inc. policies, procedures, and guidelines. Ability to develop, implement and manage technology equipment/software installation and maintenance plans., * Apple OS: 1 year (Preferred)

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Founded in 1996, AXIS is a creative, value-based organization emphasizing respectful, responsive support for people who have intellectual, physical, and mental health disabilities. Our strong management and program team has considerable expertise in health systems, therapy, behavior management, assistive technology and adaptive equipment.

AXIS offers in residential and in-home support to adults who experience intellectual, physical and development disabilities in community based programs through the Twin Cities. Licensed programs include Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) and Home and Community Based Waivered Services.