Microsoft Endpoint & Workspace ONE Specialist

Responsibilities * Support and manage endpoint devices, mobile platforms, and enterprise mobility solutions within a cloud-first infrastructure * Troubleshoot endpoint and mobile device issues, including systems supporting Apple macOS environments and iOS/Android devices * Monitor system performance, compliance status, and operational health across enterprise environments * Analyze logs to identify incidents and collaborate with engineering and security teams to resolve issues * Maintain endpoint protection standards in partnership with security, engineering, and compliance teams * Document incidents, resolutions, and operational procedures with a focus on accuracy and detail * Support change management initiatives in a regulated financial services environment

Requirements * Hands-on experience with Omnissa Workspace ONE and/or Microsoft Intune * Support and troubleshooting experience with Apple macOS environments * Mobile device management and support expertise for iOS and Android devices * Ability to monitor system performance, compliance status, and operational health * Experience analyzing logs and working with engineering teams to resolve incidents * Knowledge of endpoint security controls, policy enforcement, and compliance requirements * Strong troubleshooting and root cause analysis skills * Documenting incidents, resolutions, and operational procedures with attention to detail * Familiarity with IT Service Management (ITSM) processes and change management practices * Experience working in enterprise cloud environments, preferably AWS-based organizations * Knowledge of ServiceNow for incident, problem, and change management processes * Strong written and verbal communication skills

Desired Skillset: * Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus Education: Bachelor’s degree in computer science, Information Systems, or a related field

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.