IT Support Specialist

This is a professional position that provides departmental and end user support on software applications and hardware used in the City operation. Responsible for assisting with installing, configuring, customizing, and troubleshooting all end user applications and computers. This position will be in-person and will be expected to be hands-on with the established job functions. Further, position will provide training to end users on the operation and use of applications. Compensation will be based on experience and qualifications., * Troubleshoots desktop operating systems and application problems using internal guides and materials, or by contacting vendors.

• Assists end users with operating systems and applications.
• Installs, configures, and troubleshoots new and replacement end user hardware: computers, monitors, peripherals, and mobile phones.
• Assists in the identification of computer training needs, and shares those needs with the IT Director. Provides informal training when appropriate.
• Assists in the development and implementation of procedures and policies for all city data processing operations.
• Assists computer users in identifying and documenting system’s needs, changes, and improvements. Makes recommendations regarding software selection and implementation and its installation and configuration.

• Provides basic internal network function information for new employees and assists in the onboarding process.

• Informs department of opportunities to improve departmental current processes and protocols., * Performs basic network maintenance and troubleshooting in the absence of the Director.
• Responsible for minor purchases of software and other supplies and makes recommendations for larger purchases as part of the annual budget process.
• Attends professional seminars and meetings to improve working knowledge and skills.
• Reads technical journals and manuals to learn about new computer hardware and software technical journals and manuals to learn about new computer hardware and software.

Associate degree in computer science or related field, or an equivalent combination of education and experience. One to three years of relevant experience.

Knowledge of

• Network operating system and clients.
• Mobile phone operating systems: Apple iOS.
• Microsoft Windows operating systems.
• Microsoft 365 applications and Intune device management

Ability to

• Interact with end-users of varying skill levels and to provide appropriate training and assistance.
• Ability to document operations and procedures.

Skill in

• Providing direction/instruction both verbally and in written form.