INFRASTRUCTURE TECHNICIAN

Our Infrastructure Technicians are responsible for maintaining system infrastructure for testing computer equipment, backing up databases and data, and rebuilding and installing existing servers., * Administer internal servers and network equipment supporting LAN, WANs, wireless networks, and the organization’s overall security infrastructure. Troubleshoot and drive resolution of any related issues.

• Manage, configure, and deploy hardware and software updates, security patches and other necessary items on an as-needed basis.
• Manages, or assists with, configuration and administration of software and systems supported internally or provided by vendor partners, such as corporate POS systems.
• Oversee backup procedures to ensure data security, availability, and integrity of required resources.
• Collaborate with various managers and other IT personnel to improve existing processes, increase automation, and meet organizational development goals.
• Make recommendations for technology changes, process improvements and cyber protection.
• Manage network security tools, firewall, anti-virus and IPS and IDS systems by network monitoring and analysis, and performance tuning.
• Identify, troubleshoot, and document network connectivity and performance issues, escalating when necessary.
• Participate in required compliance activities as needed, including data log collection, statistical analysis, and proper reporting standards.
• Provide customer support and troubleshooting help to end users through email, telephone, and personal communication.
• Develop and maintain documentation pertaining to standards, procedures, and techniques for administration, change management, and problem resolution.
• Interface directly with other IT support technicians to resolve and document hardware and software troubleshooting tickets, bug reports and errors.
• Perform other technical duties as designated by the IT Management

• Bachelor’s degree in computer related field or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position
• Security+ certification or MCP (Microsoft Certified Professional) preferred.
• Minimum 5 years working with hardware configurations such as, but not limited to, network devices, installation, and configuration of software/hardware.
• Minimum 5 years’ experience working with/installing/configuring Windows server, Active Directory, DNS, DHCP, TCPIP protocol
• Individual must have knowledge and skills in PC repair, networking, troubleshooting and inventory.
• Must be able to communicate effectively to individuals of various educational and socio-economic backgrounds.
• Must be able to meet all required government security clearances.
• Possess a valid Georgia Driver’s license and be insurable by company carrier
• Ability to pass Georgia Department of Motor Vehicle driving record check.
• Able to work a flexible schedule including nights and weekends as required.

If you’re passionate about service, love working in a fun and energetic environment, and value diversity and teamwork, WE WANT TO HEAR FROM YOU!

At Goodwill, we value our employees and offer competitive weekly pay, comprehensive benefits including health, dental, and retirement, generous PTO and holidays, and associate shopping discount.

• We foster a thriving culture built on teamwork and offer numerous career advancement opportunities, as well as FREE training and development opportunities., Goodwill is one of the most recognized and respected brands in the country, and a career here means you become a part of transforming lives and helping people in your own neighborhood.
• We make a difference in the community
• We offer competitive wages & benefits
• We believe in promoting from within
• We support our associates in achieving their highest level of personal and professional growth