IT Technical Support Specialist

As an IT Technician at Georgialina Networks, your primary responsibility will be resolving open service tickets and supporting our business clients both remotely and onsite.

You will work directly with customers to diagnose and resolve technology-related issues. When remote resolution is not possible, you will travel to client locations to provide hands-on support.

Our technicians work across a wide range of systems and environments, including:

• Firewalls and network security appliances
• Layer 2 & Layer 3 switches
• Wireless access points
• Windows and Mac operating systems
• PC and server hardware
• VoIP phone systems
• IP-based security camera systems
• Various business software applications

Key Responsibilities

• Prioritize and respond to service tickets in a timely manner
• Communicate clearly and professionally with clients
• Research and troubleshoot complex technical issues
• Install, configure, and maintain hardware and software
• Repair or replace damaged hardware components
• Upgrade systems to maintain compatibility and security
• Install and maintain antivirus and endpoint protection
• Perform system testing and diagnostics
• Travel to client sites as needed
• Assist in defining software, hardware, and network requirements

We are seeking a full-time IT Technician to join our growing team. The ideal candidate is highly skilled, personable, and aligned with our core values:

• Tech Focused
• Relationship Driven
• Reliable
• Experienced

If you enjoy solving problems, building client relationships, and working in a fast-paced environment where no two days are the same, we would love to talk with you., * Minimum 3+ years of hands-on IT experience

• Strong knowledge of networking protocols and network hardware
• Experience configuring firewalls, Layer 2 & Layer 3 switches, and wireless access points
• Proficiency with Windows and Mac operating systems
• Experience with business environments (preferred)
• Excellent customer service and communication skills
• Strong troubleshooting and analytical skills
• Valid driver’s license with a good driving record
• Ability to pass a background check, * High school or equivalent (Required), * IT support: 3 years (Required)

• 401(k) matching
• Dental insurance
• Paid time off
• Retirement plan

Georgialina Networks is a full-service business technology company proudly serving the CSRA for over 13 years. As a locally owned and operated company, we believe technology should be powerful, responsive, and personal.