Test Program Manager

We are seeking an experienced Test Program Manager / QE Transformation Lead to lead discovery, due diligence, transition, and workforce planning for a large-scale healthcare transformation program. The role will establish and manage a Testing Center of Excellence (TCoE), drive quality engineering transformation, and oversee governance, staffing, managed services transition, and delivery readiness across application development, application support, and enterprise testing.

• 12+ years of experience in Quality Engineering and Testing, including 5+ years leading large testing programs. \n

• Strong experience in Test Program Management and QE Transformation Leadership. \n

• Proven expertise in Testing Center of Excellence (TCoE) setup, operations, and governance. \n

• Mandatory Healthcare Payer domain experience; Facets platform experience is preferred. \n

• Experience with managed services transition, discovery, due diligence, knowledge transfer, and go-live readiness. \n

• Strong workforce planning, hiring, vendor management, and global delivery management experience. \n

• Healthcare payer knowledge covering claims, enrollment, billing, provider management, and EDI transactions (834, 835, 837). \n

• Working knowledge of Playwright, test automation frameworks, Azure DevOps, CI/CD pipelines, and release governance. \n

• Experience with test strategy, quality metrics, performance engineering, and Test Data Management (TDM). \n

• Strong stakeholder management, executive communication, risk management, and problem-solving skills. \n, * Facets platform expertise and extensive healthcare payer experience. \n

• ISTQB certification. \n

• Microsoft Azure or Azure DevOps certification. \n

• Agile/Scrum certification (CSM/PSM). \n

• Experience with AI-enabled Quality Engineering, advanced test automation, and performance testing. \n

• Prior UST experience is preferred but not mandatory. \n

• Experience establishing quality engineering standards, reusable frameworks, and service improvement roadmaps. \n

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• Lead discovery workshops and assess existing testing processes, tools, workloads, organizational structures, SLAs, and governance. \n

• Define the future-state testing operating model, TCoE structure, quality strategy, and transformation roadmap. \n

• Manage discovery, due diligence, knowledge transfer, shadow/reverse-shadow, transition, and go-live activities. \n

• Drive workforce planning, hiring, vendor management, and global onshore/offshore delivery coordination. \n

• Establish TCoE governance, testing standards, KPIs, SLAs, metrics, and executive reporting. \n

• Identify capability gaps across functional, automation, performance, and test data management. \n

• Lead test strategy, maturity assessments, test optimization, automation planning, and continuous improvement initiatives. \n

• Govern release readiness, risks, dependencies, quality reporting, and stakeholder communications. \n

• Support adoption of AI-enabled quality engineering, performance engineering, and modern test automation practices. \n

• Ensure effective testing for healthcare payer processes, including claims, enrollment, billing, and provider management. \n

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