Level 2 IT Support Technician

Resolve escalated tickets for network, telecom, business software, and physical security systems. Support internal staff and clients daily; perform on-site installs and service visits Perform updates, patches, endpoint security, backup monitoring, and basic firewall management Program and troubleshoot video surveillance (Verkada, Axis), access control, and alarm systems Configure TCP/IP, VLANs, PoE, and router/switch settings., The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Are you a tech-savvy problem solver ready to level up? We’re looking for a sharp, driven Level 2 IT Support Technician who loves learning new tech, tackling complex problems, and being part of an awesome team! PDF

If you already have solid hands-on experience and want a supportive environment where you can stretch your skills, master cutting-edge systems, and grow for the long haul-this is the role for you!

Requirements: MUST HAVE 1+ year in an IT Tech Tier 2 support role.

Certifications: CompTIA A+ required (or obtained in your first 6 months). Network+, Security+, or Verkada/Axis certs are a big plus! Active Directory, M365, Windows/macOS, VoIP, and solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs). Valid driver’s license. Ability to lift up to 50 lbs and comfortable working in tight spaces (ceilings, crawl spaces) when installing hardware.

Full Medical, Dental, and Life Insurance 401(k) Retirement Plan 8 Paid Company Holidays + Paid Vacation & Sick Time Mileage Reimbursement for local travel