Systems Implementation & Training Specialist

• Develop and facilitate new hire, leasing, customer service, application, and ongoing employee training programs across all APM properties.
• Conduct monthly staff, Fair Housing, weekly toolbox, and huddle training sessions while monitoring training progress and completion within the first 90 days.
• Support leasing performance by reinforcing company standards, improving closing ratios, maintaining occupancy goals, and overseeing property shopping results.
• Assist with lease-up and acquisition communities, including employee training, operational support, system setup, and property inspections.
• Support recruitment and retention efforts through job fairs, candidate interviews, and employee development initiatives.
• Administer Grace Hill, including user access, training assignments, compliance tracking, property configurations, and invoice processing.
• Oversee the setup, configuration, and ongoing administration of Yardi, RealPage, and EliseAI, ensuring system accuracy, functionality, and consistency across properties.
• Coordinate new property and employee system onboarding, including user permissions, workflows, integrations, troubleshooting, and vendor communication.
• Monitor system performance, data accuracy, reporting, and platform utilization while identifying opportunities for process improvement and employee training.
• Develop and maintain operational procedures, training materials, and system documentation while collaborating across departments on system enhancements, branding initiatives, and operational improvements.

The responsibilities above are not all-inclusive.

Our Mission & Culture

At American Property Management, “We are committed to being the ‘Best Asset Management Company in the West’ by setting the industry standard in customer service and honoring our customers who rely on us for continued exemplary service year after year.” To fulfill this mission, we prioritize respect, collaboration, integrity, and transparency. These core principles guide our interactions and decisions, creating a work environment where every voice is heard and valued.

We understand that our employees are the cornerstone of our success, and we foster a culture that encourages teamwork and open communication. Our commitment to integrity and transparency not only shapes the way we do business but also how we support and appreciate our dedicated team members. By nurturing these values and striving to exceed customer expectations, we create a stronger, more successful company where everyone has the opportunity to thrive.

Candidate Screening & Interview Process

We encourage all qualified applicants to apply for this position. Candidates should be prepared to complete an online assessment test. After submitting your application, you may be invited to take part in a preliminary virtual interview conducted by a member of our Human Resources team. Those who advance will participate in additional virtual and/or on-site interviews with the Hiring Manager(s).

Background Checks and Screenings

Candidates should be prepared to undergo a background check and complete a 4-panel drug screening. Depending on the position, the background check may involve professional reference checks, credit checks, county and nationwide criminal history reviews, social media screenings, as well as education, certification, and employment verifications.

• 5+ years of experience required in multifamily property management within the last 10 years.
• 2+ years of experience in training and development required.
• High School Diploma / GED required, bachelor’s degree in related field preferred.

• Valid driver’s license required.

• Demonstrates exceptional attention to detail and organizational abilities.
• Proficient in effective communication and teamwork.
• Maintains a positive outlook and embraces a collaborative team approach.
• Shows responsibility and takes pride in their work.
• Fluent in English, with strong reading, speaking, and writing skills.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

• Schedule - Monday through Friday from 7am - 4pm PT - Flexibility to work additional hours may be required to meet company/project needs.
• On-Site Requirement: This position requires physical presence at your job location during the scheduled hours. Must be able to reliably commute or be planning to relocate before starting work.
• Compensation Package-
• $92,196 to $92,196 / Year*
• Competitive medical, dental, and vision benefits. Employer pays 85% of employee’s premium.
• 401k contribution opportunity with an annual company match.
• Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).
• Paid vacation starting at three weeks and increasing with tenure.
• 13 paid holidays, including 2 personal holidays of your choice.

* The above compensation is a range. Offers are made based on a candidate’s experience and the geographical location of this position.

What We Offer

• Competitive starting wages (listed above).
• A company-wide commitment to diversity and inclusion.
• A positive work environment where employee’s contributions are valued.
• A fun culture with team-building activities and events.
• Comprehensive training programs and development opportunities.

About American Property Management

Founded in Bellevue, Washington in 1987, American Property Management stands proud as a leader in property management. With over three decades of dedicated service, our expertise shines in the realm of multifamily community management. We currently have 5,500+ units under management and strive to showcase excellence to our internal and external stakeholders.

At APM, our teams leverage modern technology and AI tools to automate routine work, surface insights faster, and free up time for high-impact, human problem-solving. Through AI and other technology, we have been able to reduce the times our teams spend in delinquency follow-up, prospect follow-up, resident follow-up and questions, renewal follow-up, and work order follow-up and questions. We don’t replace people with technology - we use AI as a smart assistant so our teams can collaborate better, make data-informed decisions, and focus on the work that matters most. We are looking for people who are curious and innovative, excited to experiment with new tools, and passionate about using technology to drive our company forward.