Deployment specialist

• Own implementations end-to-end: Run every customer deployment from kickoff through go-live. Lead discovery sessions, collect scheduling rules and clinic workflows, build project plans, hold timelines, and coordinate across engineering and customer stakeholders to drive on-time launches.
• Execute the non-engineering implementation work: Collect and organize customer inputs scheduling rules, knowledge base content, provider configurations, appointment type matrices. Configure the the platform where tooling allows
• Be the customer’s primary point of contact: Lead kickoff calls, weekly syncs, and stakeholder check-ins. Send meeting recaps within 30 minutes. Manage all non-technical stakeholder communications and serve as the first line of response for customer issues post-launch.
• Run UAT and drive go-live: Coordinate testing sessions where customers simulate real call scenarios. Track issue resolution, manage the production cutover, and ensure a smooth IVR redirect on launch day.
• Own accounts post-launch: Lead recurring syncs and QBRs, triage inbound issues via Slack and email, monitor account health metrics, and surface expansion signals to the sales team.
• Shape the product: Translate field observations and customer feedback into actionable requirements. Partner with engineering to prioritize admin tooling investments that reduce implementation effort over time.

• Implementation experience: 3+ years running complex software implementations, technical onboarding, or customer-facing project management at a B2B SaaS company. You’ve owned timelines, managed stakeholders, and driven go-lives.
• Semi-technical fluency: Comfortable navigating APIs, configuration interfaces, and technical documentation. You don’t write production code, but you understand what engineers are building and can coordinate technical workstreams effectively.
• Project leadership: Track record of managing multi-workstream projects and holding cross-functional resources accountable to deadlines. You track 15 things at once without dropping any.
• Customer-facing presence: Experience as a primary customer POC-comfortable leading meetings with clinic operators and building trusted relationships with both technical and non-technical stakeholders.
• Bias toward action: At our stage, the Implementation Manager is a player, not a coach. You do the work yourself rather than delegating or waiting.

$140k - $190k base + equity

We are working with a rapidly growing AI-native healthcare company transforming how healthcare organizations manage patient communication and administrative operations. By combining cutting-edge voice AI with modern software infrastructure, they are building autonomous agents that handle complex workflows such as scheduling, referrals, billing inquiries, and patient support helping providers operate more efficiently while improving access to care.