IT Support Technician

• Provide Level 1-3 IT support for our clients, mostly remote from our Mason office with occasional on-site visits
• Troubleshoot hardware, software and network issues across Windows, Microsoft 365, and Active Directory / Entra ID
• Work on IT projects: PC deployments, server upgrades, cloud migrations, office moves and network build-outs
• Configure and support firewalls, VPNs, switches and wireless networks
• Keep clear documentation of client environments, fixes and project work

• 2-5 years in IT support (MSP or help desk experience is a big plus)
• Solid computer and network troubleshooting skills
• Strong customer service and the ability to explain fixes in plain English
• Experience with tools like NinjaOne, ConnectWise Control (ScreenConnect), Veeam, SentinelOne, Huntress and a ticketing platform is a plus
• Certifications (CompTIA, Microsoft, Cisco, etc.) are a plus
• Nice to have: camera systems and access control, structured cabling and conduit work, power tools and scissor lifts, * Valid driver’s license, reliable vehicle and insurance
• Able to pass an FBI background check with fingerprinting
• Able to join our after-hours on-call rotation (about once every six weeks)
• Able to commute to Mason, OH

Pay: $22-$30/hr, based on skills and experience · Full-time · In person (Mason, OH), * Health and dental insurance

• 401(k) with match
• PTO: 2 weeks in your first year, 4 weeks after that
• Parental leave
• Yearly performance-based bonus
• Financial planning assistance
• Paid training and certifications

Benefits begin after 90 days of employment.

Titan Tech is a Managed Service Provider (MSP) supporting small and medium-sized businesses across Cincinnati and Northern Kentucky. We’re growing and looking for an IT Support Technician to join our team.