IT Desktop Support Technician

Description We are looking for an IT Desktop Support Technician to provide hands-on technical assistance for end users in Reading, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and workplace technology issues while delivering dependable day-to-day support. The person in this role will help maintain a productive desktop environment, respond to service needs efficiently, and contribute to a smooth user experience across the organization.

Responsibilities:

• Provide in-person and remote support for desktops, laptops, mobile devices, printers, and common workplace applications.

• Diagnose technical issues, identify root causes, and complete timely resolutions to minimize disruption for employees.

• Set up, configure, deploy, and refresh end-user equipment while ensuring systems are ready for business use.

• Track incidents, service requests, and completed work accurately to support clear communication and measurable deliverables.

• Collaborate with internal teams to support testing activities, including A/B testing efforts related to user-facing technology changes.

• Assist with onboarding and offboarding tasks by preparing devices, managing access needs, and recovering equipment when required.

• Perform deskside support for users who need hands-on troubleshooting, software installation, or device connectivity assistance.

• Follow established support procedures and contribute ideas that improve service quality and the overall support experience. Requirements * Experience providing deskside support in a corporate or enterprise technical environment.

• Ability to troubleshoot hardware, software, peripheral, and basic network connectivity issues effectively.

• Familiarity with ticketing workflows, service deliverables, and organized documentation practices.

• Strong communication skills with the ability to support users in a detail-oriented and customer-focused manner.

• Comfort working in structured environments that involve coordination with hiring processes, onboarding, or employee equipment setup.

• Exposure to testing activities such as A/B testing or validating user experience changes is preferred.

• Ability to prioritize multiple support requests and manage time effectively in a fast-paced setting. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.