Help Desk Technician

• 2+ years of IT Help Desk or Service Desk experience supporting an enterprise environment (required). \n

• Strong proficiency troubleshooting Windows operating systems, Microsoft 365, and common desktop applications. \n

• Hands-on experience with Active Directory and enterprise ticketing systems. \n

• Solid understanding of basic networking, remote support, and hardware troubleshooting. \n

• Ability to independently diagnose and resolve technical issues beyond scripted troubleshooting. \n

• Excellent communication, customer service, and multitasking skills. \n

• At least one relevant IT certification, such as CompTIA A+, Network+, Microsoft, or equivalent. \n

• High school diploma or equivalent required. \n

• Healthcare IT experience is a plus, but not required.

The position begins onsite, with the opportunity to earn remote flexibility based on performance, productivity, and service metrics.

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What You’ll Do

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• Provide Tier 1 technical support for enterprise users across hardware, software, applications, and network connectivity. \n

• Troubleshoot Windows, Microsoft 365, password resets, printer issues, and application access problems. \n

• Manage user accounts, permissions, and password resets through Active Directory. \n

• Document, prioritize, and resolve incidents using an enterprise ticketing system. \n

• Troubleshoot issues beyond standard scripts, using critical thinking and strong technical fundamentals. \n

• Support remote connectivity, mobile devices, and basic Apple-related issues. \n

• Deliver professional, efficient, and friendly customer service to employees and clinical staff. \n

• Escalate complex technical issues appropriately while maintaining clear communication with end users. \n

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