Help Desk Support Specialist

We are seeking a customer-focused Help Desk Support I professional to provide technical support to end users in a healthcare environment. The ideal candidate will have experience troubleshooting IT issues, managing service tickets, providing remote assistance, and escalating technical problems to the appropriate support teams., * Answer incoming help desk calls and respond to user requests professionally.

• Create, document, and manage incident tickets in the incident management system.
• Troubleshoot and resolve basic hardware, software, desktop, and network-related issues remotely when possible.
• Monitor help desk emails, voicemail, and self-service requests.
• Escalate unresolved issues to the appropriate IT support teams and follow up until resolution.
• Maintain accurate user contact information, ticket details, and resolution notes.
• Update and maintain the IT knowledge base as needed.
• Monitor systems, applications, networks, and computer room equipment for errors or potential issues.
• Assist with hardware and software installations, upgrades, testing, and basic maintenance.
• Perform occasional hands-on support, including printer troubleshooting, equipment reconnection, and basic workstation maintenance.
• Deliver excellent customer service and maintain a professional, empathetic approach when assisting users.

Epic experience is required as a listed skill for this position, while Epic go-live experience is preferred., * Help Desk or IT Technical Support experience.

• Epic experience.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to assist users with varying levels of technical knowledge.
• Ability to prioritize multiple requests and work efficiently in a fast-paced healthcare environment.
• Ability to work the scheduled swing shift.

Preferred Qualifications

• Experience with incident management or ticketing systems.
• Experience supporting desktop computers, software applications, printers, and network-connected devices.
• Previous IT support experience in a healthcare environment.

Education Requirements

Applicants must meet one of the following requirements:

• Associate degree in Computer Science
• Four years of equivalent work experience, * Do you have previous Help Desk or IT Technical Support experience?
• Do you have an Associate’s degree in Computer Science?

This is a short-term contract opportunity with an anticipated duration of approximately 4-6 weeks. The assignment duration may vary based on project volume and operational needs.

Pay: $25.00 - $30.00 per hour

Expected hours: 40.0 per week