IT Support Specialist

PCC is seeking a dependable, customer-focused IT Support Specialist to provide hands-on technical assistance and day-to-day support to employees across the organization.

This position is ideal for someone who enjoys solving technical problems, helping people, and making technology easier to use. You will serve as a go-to resource for staff experiencing technology issues, supporting Microsoft 365 applications, troubleshooting equipment, and helping maintain the systems and processes employees rely on every day.

Beyond technical troubleshooting, this role requires a strong service mindset. You will work directly with employees who have varying levels of technical experience, so patience, clear communication, professionalism, and follow-through are essential. The position also supports routine administrative and communication functions that help PCC operate efficiently.

We are looking for someone who takes initiative, approaches challenges with a positive attitude, and understands that excellent IT support starts with excellent customer service., Technical Support & Troubleshooting

• Provide day-to-day help desk support for computers, software, printers, email, connectivity, and other common technology issues.
• Troubleshoot technical problems, identify practical solutions, and escalate issues when additional support is needed.
• Assist employees with Microsoft 365 applications, including Outlook, Teams, and SharePoint.
• Set up and maintain computers, monitors, docking stations, software access, and related equipment.
• Assist with basic network troubleshooting, printer setup, and equipment maintenance.
• Support technology needs at PCC’s Sacramento office and Woodland Retreat Center.
• Document technical issues, troubleshooting steps, and resolutions to support consistent service.

Customer Service & Employee Experience

• Serve as an approachable and reliable point of contact for employees seeking technical assistance.
• Listen to staff concerns, ask questions to understand the issue, and work toward timely resolutions.
• Explain technical information in clear, practical language to employees with different levels of technical knowledge.
• Maintain patience and professionalism when assisting employees who are frustrated or experiencing disruptions to their work.
• Communicate progress, set realistic expectations, and follow through on outstanding requests.
• Help employees become more confident using organizational technology and communication tools.
• Recognize when an issue requires escalation and ensure the employee understands the next steps.

Administrative & Operational Support

• Assist with mail and package sorting and distribution.
• Monitor PCC’s general informational email inbox, identify messages without an assigned owner, and route communications to the appropriate person or department.
• Review incoming communications and forms to identify their general purpose and appropriate routing.
• Assist with technology inventory management and maintain organized records.
• Complete routine administrative tasks accurately and consistently while protecting confidential organizational information., * Experience supporting Microsoft 365, SharePoint, Teams, printers, and user accounts.
• Familiarity with basic networking, equipment inventory, and help desk documentation.
• Experience managing shared inboxes or routing administrative communications.

• Experience in IT support, help desk services, customer service, or a related field. Relevant hands-on technical experience or education may also be considered.
• Working knowledge of Windows computers, Microsoft 365, email, and common office technology.
• Strong interpersonal and customer service skills, including active listening, patience, and professional communication.
• Ability to explain technical concepts and troubleshooting steps to nontechnical users.
• Practical problem-solving skills and the ability to work through issues methodically.
• Strong organization, attention to detail, and the ability to manage competing priorities.
• A proactive approach to resolving issues, accepting responsibility, and following through on commitments.
• Ability to work independently while collaborating effectively with colleagues and leadership.
• Ability to travel between PCC locations as required.