IT Field Service Technician

We’ve been helping businesses and organizations get more from their technology for 24 years. Our technicians work directly with customers, solving problems ranging from Microsoft 365 and Windows issues to networking, phones, computers, and surveillance systems.

You don’t need to know everything on day one. We’re looking for someone with a strong technical aptitude, good troubleshooting instincts, excellent customer-service skills, and a desire to keep learning. New hires complete a six-week orientation program to learn our systems, processes, and approach to customer service.

A Typical Day Could Include

• Troubleshooting a user’s computer or Microsoft 365 issue
• Installing or replacing computers and other technology
• Diagnosing network, DNS, DHCP, Wi-Fi, or connectivity problems
• Setting up printers and file shares
• Assisting with Microsoft 365, SharePoint, OneDrive, Teams, and Entra ID
• Working on VoIP phone or video surveillance systems
• Terminating and testing Ethernet cabling
• Visiting customers throughout Northwest Washington
• Working with our service desk team to solve more complex technical problems

Do you enjoy figuring out how things work? Are you the person friends and coworkers turn to when technology isn’t cooperating?, We’re especially interested in candidates who are:

• Friendly and comfortable working directly with customers
• Curious about technology
• Good at troubleshooting and problem solving
• Reliable and organized
• Able to explain technical issues in plain language
• Willing to ask questions and learn from other technicians
• Comfortable working independently at customer locations while remaining part of a larger support team

A two-year technical degree and one year of related IT experience are preferred.

A valid Washington State driver’s license is required. Company vehicles are provided for client travel. Candidates must also be able to pass a criminal background check and lift up to 50 pounds., * Associate (Preferred)

Experience:

• IT: 1 year (Preferred)

Full-time: Monday through Friday Hours: 8:00 a.m. - 5:00 p.m

No on-call availability required

Benefits include health, dental, and vision insurance, paid time off and vacation, training, retirement benefits, and a structured six-week onboarding program.

If you like solving problems, meeting different people, learning new technology, and being part of a close-knit technical team, we’d like to hear from you.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40.0 per week, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you live in Whatcom or Skagit county or are already planning to relocate to the area?