IT Support Technician / Laptop Refresh Specialist (Contract)

Following the recent acquisition of Kalwall, our client is seeking two IT Support Contractors to assist with integration efforts at the Manchester, NH facility. This role will focus primarily on a large-scale laptop refresh initiative, including device setup, deployment, imaging, configuration, and end-user support. The ideal candidates will have experience in desktop support, hardware deployments, and providing hands-on technical assistance in a fast-paced environment., * Configure, image, deploy, and replace laptops for end users as part of a company-wide refresh project.

• Provide hands-on support for hardware, software, and user access issues.
• Assist with workstation setup, equipment swaps, and migration activities.
• Support end users during device deployment, ensuring a smooth transition with minimal disruption.
• Document deployment activities, asset information, and project progress.
• Troubleshoot Windows operating system, Microsoft Office, and general endpoint issues.
• Manage support requests and escalate complex issues as needed.
• Deliver excellent customer service while working directly with employees throughout the integration process.

• 2+ years of Desktop Support, Help Desk, Service Desk, or Technical Support experience.
• Experience with laptop deployments, imaging, refresh projects, or hardware rollouts.
• Strong troubleshooting skills in Microsoft Windows environments.
• Experience supporting laptops, desktops, peripherals, and endpoint devices.
• Familiarity with Microsoft Office applications and basic Active Directory functions.
• Strong communication and customer service skills.
• Ability to work independently in an onsite environment., * Previous experience supporting mergers, acquisitions, migrations, or IT integration projects.
• Experience with asset management and device inventory tracking.
• Familiarity with ticketing systems such as ServiceNow, Jira, EasyVista, or similar tools.
• Technical certifications such as CompTIA A+ or equivalent.