IT/AV Systems Engineer

Verigent’s client is seeking an IT/AV Systems Engineer to provide hands-on support across both information technology and audiovisual systems. The ideal candidate will have strong experience with Crestron, QSC, and Dante, along with hands-on desktop support skills including Active Directory, laptop imaging/reimaging, hardware/software troubleshooting, basic networking, and remote technical support., n

• 3+ years of experience supporting IT and audiovisual systems in an enterprise or corporate environment.

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• Strong hands-on experience with Crestron AV systems.

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• Experience with QSC audio/DSP platforms.

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• Working knowledge of Dante audio networking.

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• Strong desktop support experience with Windows PCs and laptops.

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• Experience with Active Directory and user/computer administration.

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• Hands-on experience with laptop imaging and reimaging.

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• Understanding of basic networking concepts including TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and network troubleshooting.

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• Experience providing remote and onsite technical support.

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• Strong troubleshooting and problem-solving skills.

• Troubleshoot conference room systems, displays, projectors, microphones, speakers, cameras, and control interfaces.

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• Perform AV system testing, preventative maintenance, and troubleshooting.

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• Assist with AV system deployments, upgrades, and equipment replacements.

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• Diagnose signal, connectivity, audio, video, and control-system issues.

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• Provide Tier 1-3 desktop and technical support for end users.

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• Troubleshoot Windows desktops, laptops, peripherals, applications, and connectivity issues.

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• Perform laptop imaging, reimaging, deployment, and configuration.

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• Manage and troubleshoot users and computers within Active Directory.

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• Assist with account provisioning, password resets, permissions, and basic Group Policy troubleshooting.

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• Provide both onsite and remote technical support to users.

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• Assist with hardware installations, replacements, upgrades, and asset management.

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• Support IT projects, equipment refreshes, system upgrades, and new-user deployments.

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