Data Center Technician - III

We are seeking an experienced Data Center Technician (L3) to support the installation, maintenance, troubleshooting, and optimization of large-scale, high-performance data center infrastructure. This role requires advanced technical expertise in server hardware, networking, cabling, and data center operations. The ideal candidate is a self-driven problem solver who can independently execute complex tasks, mentor junior technicians, and ensure operational excellence in a fast-paced, mission-critical environment.

Key Responsibilities

• Install, configure, troubleshoot, and decommission enterprise server, storage, and network hardware.

• Perform advanced rack and stack activities, including rail installation, structured cabling, power distribution, and hardware integration.

• Diagnose and resolve hardware failures involving servers, GPUs, storage systems, networking equipment, and supporting infrastructure.

• Execute firmware updates, BIOS configuration changes, hardware replacements, and system validation.

• Support large-scale hardware deployments, refreshes, migrations, and expansion projects.

• Perform root cause analysis on infrastructure issues and implement corrective actions.

• Monitor data center health, environmental conditions, and equipment status using DCIM and monitoring tools.

• Follow established operational procedures, change management processes, and documentation standards.

• Collaborate with engineering, operations, networking, facilities, logistics, and vendor teams to resolve complex technical issues.

• Mentor L1 and L2 technicians by providing technical guidance, training, and escalation support.

• Ensure compliance with safety standards, ESD procedures, security policies, and operational best practices.

• Participate in on-call rotations and support maintenance windows outside of standard business hours when required.

• 5+ years of experience supporting enterprise or hyperscale data center environments.

• Strong knowledge of x86 server architecture, GPU-based systems, storage platforms, and enterprise networking equipment.

• Experience with:

o Rack and stack deployments

o Structured copper and fiber cabling

o Server diagnostics and hardware repair

o Power distribution systems (PDUs)

o Remote management tools (iLO, iDRAC, IPMI, Redfish)

• Understanding of Layer 1 and basic Layer 2 networking concepts.

• Experience reading rack elevations, network diagrams, cable matrices, and technical documentation.

• Familiarity with Linux operating systems and basic command-line troubleshooting.

• Experience using ticketing systems such as ServiceNow, Jira, or similar ITSM platforms.

• Strong analytical, troubleshooting, and organizational skills.

• Excellent written and verbal communication skills.