Help Desk Technician

As a Help Desk Technician, you’ll deliver responsive IT support that helps employees stay connected and productive. You’ll resolve technical issues across computers, software, operating systems, networks, and mobile devices, while keeping support requests organized in help desk systems. Your impact: By diagnosing and resolving issues promptly, you help employees return to work with less disruption., * Provide customer-focused technical support, desktop support, and hardware support for Windows and macOS devices, Microsoft Office, and other software.

• Troubleshoot equipment, software, and network issues; document findings and resolutions through customer support ticket management.
• Support computer networking and IT infrastructure, including LAN, VPN, firewall, DNS, TCP/IP, and TCP connectivity.
• Assist with Active Directory management, computer management, Group Policy Objects (GPO), and Microsoft Windows Server; escalate complex issues as needed.
• Support Linux and other operating systems, and help maintain reliable access to devices and services.

• Essential: Experience or demonstrated ability in IT support, help desk systems, technical troubleshooting support, and customer service.
• Essential: Working knowledge of Windows support, computer hardware, software troubleshooting, and network troubleshooting.
• Essential: Clear communication skills, sound analysis skills, and the ability to explain technical steps to users.
• Preferred: Familiarity with Active Directory, GPO, Microsoft Windows Server, Linux, DNS, TCP/IP, LAN, VPN, and firewall concepts.
• Preferred: Experience supporting macOS, mobile devices, Microsoft Office, and varied operating systems.